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Knowledge base
Manual for managers
Quick start
6
10 steps for successful case closure
How to change a managers' password?
How to unblock the user?
How to enable 2FA, second factor for authentification / two step verifications
How to create a template?
View all 6
System components
7
Terms
Control Dashboard
General outlook
Setting filtering
Latest activity
View all 7
Intake and registration of reports and messages
3
Registration by internal users
Escalation
Changing a sent incident report
Review
6
Reviewing - Receiving of Whistleblower's message
Reviewing - Classification and prioritization
Reviewing - Sending a report for coordinator's consideration.
Reviewing - Returning the message from the coordinator back for revision.
Reviewing - Ignoring the report and closing it.
View all 6
Investigations
5
Verification and investigation - Team
Verification and investigation - Tasks
Verification and investigation - Materials
Verification and investigation - Facts
Verification and investigation - Alleged wrongdoers
Message statuses
8
New / Unreviewed
Need details
On consideration
In the process / Under investigation
Restored / Reopened
View all 8
Cases
5
Case status bar
Table of active cases
Case sorting
Go to cases
Go to the materials
Classification and prioritization.
5
Categories of violations
How select or change the violation category and case priority?
How choice of priority depending on risk?
Response time
How change the location of the event?
Manual for admin users
Administration
4
User roles descriptions
How to activate a newly created user?
How to change your own password
How to change logo/photo using branding menu
Manual for whistleblowers
Registration of reports and messages
2
Registration by Whistleblowers
Statuses for whistleblowers
System elements
0
Frequently asked questions
General
5
Who are informants / reporters / whistleblowers?
What is the purpose of whistleblowing hotline? Is it for employees or someone else?
What is the price for Ethicontrol's services?
Does Ethicontrol provide advice for the whistleblowers?
How to change the interface language?
Anonymity
4
How do you guarantee anonymity and confidentiality?
Can someone identify me by the phone call?
Why I'm asked to provide my personal data?
What's included in anonymity and data protection?
Security
6
Which company information does Ethicontrol "know"?
What are the security guarantees for the informant? How to protect yourself from harassment?
How easy is it to hack the system?
What happens to the information and data I provide?
What happens to the information on the case after it's closed?
View all 6
Process
8
Who do you pass the information received from informants?
How long does it take to process the request and when to expect the follow up?
Are you involved in internal checks and investigations? If no, who is involved?
How the informant can receive feedback?
Does the call center provide services to foreign-language speakers?
View all 8
Eclir
System elements
1
Creating a new procedure
Frequently asked questions
1
How to import the list of participants of the procedure?
