Help Center

Quick start 7

• 10 steps for successful case closure
• How to change a managers' password?
• How to unblock the user?
• How to enable 2FA, second factor for authentification / two step verifications
• How to create a template?

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System components 7

• Terms
• Control Dashboard
• General outlook
• Setting filtering
• Latest activity

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Intake and registration of reports and messages 3

• Registration by internal users
• Escalation
• Changing a sent incident report

Review 6

• Reviewing - Receiving of Whistleblower's message
• Reviewing - Classification and prioritization
• Reviewing - Sending a report for coordinator's consideration.
• Reviewing - Returning the message from the coordinator back for revision.
• Reviewing - Ignoring the report and closing it.

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Investigations 5

• Verification and investigation - Team
• Verification and investigation - Tasks
• Verification and investigation - Materials
• Verification and investigation - Facts
• Verification and investigation - Alleged wrongdoers

Message statuses 8

• New / Unreviewed
• Need details
• On consideration
• In the process / Under investigation
• Restored / Reopened

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Cases 5

• Case status bar
• Table of active cases
• Case sorting
• Go to cases
• Go to the materials

Classification and prioritization. 5

• Categories of violations
• How select or change the violation category and case priority?
• How choice of priority depending on risk?
• Response time
• How change the location of the event?

Administration 4

• User roles descriptions
• How to activate a newly created user?
• How to change your own password
• How to change logo/photo using branding menu

Registration of reports and messages 2

• Registration by Whistleblowers
• Statuses for whistleblowers

System elements 0

General 5

• Who are informants / reporters / whistleblowers?
• What is the purpose of whistleblowing hotline? Is it for employees or someone else?
• What is the price for Ethicontrol's services?
• Does Ethicontrol provide advice for the whistleblowers?
• How to change the interface language?

Anonymity 4

• How do you guarantee anonymity and confidentiality?
• Can someone identify me by the phone call?
• Why I'm asked to provide my personal data?
• What's included in anonymity and data protection?

Security 6

• Which company information does Ethicontrol "know"?
• What are the security guarantees for the informant? How to protect yourself from harassment?
• How easy is it to hack the system?
• What happens to the information and data I provide?
• What happens to the information on the case after it's closed?

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Process 8

• Who do you pass the information received from informants?
• How long does it take to process the request and when to expect the follow up?
• Are you involved in internal checks and investigations? If no, who is involved?
• How the informant can receive feedback?
• Does the call center provide services to foreign-language speakers?

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