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Knowledge base
Manual for managers
Quick start
5
10 steps for successful case closure
Full user manual in a single document
A typical case study program
How to change a managers' password?
How to unblock the user?
System components
7
Terms
Control Dashboard
General outlook
Cases
Latest activity
See all 7 articles
Intake and registration of reports and messages
3
Registration by internal users
Escalation
Changing a sent incident report
Review
5
Reviewing - Receiving of Whistleblower's message
Reviewing - Classification and prioritization
Reviewing - Sending a report for coordinator's consideration.
Reviewing - Ignoring the report and closing it.
Reviewing - Referring a report to an investigation
Investigations
5
Verification and investigation - Team
Verification and investigation - Tasks
Verification and investigation - Materials
Verification and investigation - Facts
Verification and investigation - Alleged wrongdoers
Manual for admin users
Administration
2
User roles descriptions
How to activate newly created user?
Manual for whistleblowers
Registration of reports and messages
1
Registration by Whistleblowers
System elements
0
Frequently asked questions
General
5
Who are informants / reporters / whistleblowers?
What is the purpose of whistleblowing hotline? Is it for employees or someone else?
What is the price for Ethicontrol's services?
Does Ethicontrol provide advice for the whistleblowers?
How to change the interface language?
Anonymity
4
How do you guarantee anonymity and confidentiality?
Can someone identify me by the phone call?
Why I'm asked to provide my personal data?
What's included in anonymity and data protection?
Security
6
Which company information does Ethicontrol "know"?
What are the security guarantees for the informant? How to protect yourself from harassment?
How easy is it to hack the system?
What happens to the information and data I provide?
What happens to the information on the case after it's closed?
See all 6 articles
Process
8
Who do you pass the information received from informants?
How long does it take to process the request and when to expect the follow up?
Are you involved in internal checks and investigations? If no, who is involved?
How the informant can receive feedback?
Does the call center provide services to foreign-language speakers?
See all 8 articles
Eclir
System elements
0
Frequently asked questions
0
