- Message has been registered in the system. None of the users have changed the status of the message yet. The communication needs to be processed, and a decision made on the adequacy of the information for further steps.
- Starting from the date of registration of the message, the system activates the countdown of the deadline for response. Until the message has been classified in any way, the system automatically assigns the priority "Undefined", the category "Undefined" or the first value selected by the informant or contact centre operator. Accordingly, the default response time for new messages is 30 days.
- From this status, it is possible to move to the status: "Need details" or "Closed - No action taken".
- None of the users of the system can assign the status of the case "New".
New / Unreviewed Print
Modified on: Fri, 27 May, 2022 at 4:01 PM
Did you find it helpful? Yes NoSend feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.