The primary review tasks are:
determining the category of the violation according to the nature of the event;
defining priority of the message according to the severity of the violation;
preparing the message for the next triage action.
The following triage steps require that the message have enough information to:
understand the essence of the incident - what happened?
correctly identify the location of the incident or at least the division to which the information relates;
find out the time period of the event.
The Analyst, Coordinator, or Case manager can classify violations.
Identify the category of violation according to the explanations in the table:
Categories of violations
To select or change the violation category:
On the left side navigation menu, go to Reports;
In the attributes part of the case, click on the category area and select the correct category.
For easy selection - use the contextual search option by entering the first letters of the keywords.
Warning. You can classify violations an unlimited number of times, but only before the investigation begins.
In the left-side navigation menu, go to "Report";
In the message management part, click on the category area and select the correct priority.
By default, the following priorities are available in the system:
When assigning priority, it is wise to consider:
The nature of the threat or category of violation.
The size of the threat, loss or other adverse consequences.
The likelihood that the negative consequences will occur.
The rate at which the risk or threat develops.
The desired speed of response.
Selection of priority depending on risk
Depending on the selected priority, the system automatically applies a scheduled response period and calculates how many days are left before the deadline.
If necessary, the Analyst or Coordinator can change the location of the incident.