Who do you pass the information received from informants?
The information entered into the web system immediately goes to your company's database. The company decides on the list of users of the system indep...
Mon, 30 Aug, 2021 at 2:04 PM
How long does it take to process the request and when to expect the follow up?
Ethicontrol processes your messages at a glance. Thus, adjusted for the speed of communication, your message automatically goes to the desktop of the resp...
Mon, 30 Aug, 2021 at 2:07 PM
Are you involved in internal checks and investigations? If no, who is involved?
No. Ethicontrol is only an isolated middle man of information between the informants and the company. We do not take part in the company's internal in...
Mon, 30 Aug, 2021 at 2:13 PM
How the informant can receive feedback?
After contacting Ethicontrol, each informant receives a unique secret code of the message.  This code is an access code to the informant's web office a...
Mon, 30 Aug, 2021 at 2:15 PM
Does the call center provide services to foreign-language speakers?
Yes, provided that this feature is included in your company's tariff plan. . The basic language that does not require additional costs is English. 
Mon, 30 Aug, 2021 at 2:14 PM
What is case delegation and access rights?
Incident delegation allows one system user to forward a task (incident, message, case) to another user who will act on behalf of the first. . A typical sc...
Mon, 30 Aug, 2021 at 2:26 PM
What is a response?
The response is part of incident management and provides for immediate notification of the responsible representative (system user) of the company about a r...
Mon, 30 Aug, 2021 at 2:29 PM
What is an investigation?
The investigation is a logical extension of the response function in cases where a qualitative response requires a more thorough examination of the situatio...
Mon, 30 Aug, 2021 at 2:30 PM