Quick start

Short guides to start immediately

10 steps for successful case closure
1. In the Control Dashboard Use the filters to select the case that needs the most attention and go to it.   2. Read the initial message. If ther...
Mon, 9 Nov, 2020 at 5:33 PM
How to change a managers' password?
Note: use this to change the pass in the management interface. For reporters’ interface, please follow the link: How to change a reporter's password? ...
Wed, 19 Apr, 2023 at 11:41 AM
How to unblock the user?
When a user is blocked? If the user entered the password incorrectly THREE times, the system locks him automatically. Automatic blocking is warned by...
Thu, 12 Nov, 2020 at 12:15 PM
How to enable 2FA, second factor for authentification / two step verifications
Make sure 2FA is included into your tariff plan. 1. Go to your user profile 2. Click Two-step verification 3. Insert you mobile number ...
Thu, 28 Jul, 2022 at 5:58 PM
How to create a template?
To create a template, you need to find the "Settings" icon on the top main panel. When you find it, click on it and see the list. In thi...
Wed, 19 Apr, 2023 at 11:48 AM
A typical case study program
Evaluate the sufficiency of information from the questionnaire to understand what happened? Appreciate the need for external investigators or lawyers? C...
Wed, 19 Apr, 2023 at 11:51 AM