To select or change the violation category:
Open the message;
In the left side navigation menu, go to "Messages";
In the case attributes section, click on the category area and select the correct category.
To make your choice easier, take advantage of contextual search by entering the first letters of your keywords.
Warning! Violations can be classified an unlimited number of times, however, only before the start of the investigation.
To select or change the case priority:
Open the message;
On the left side navigation menu, go to "Messages";
In the message management section, click on the category area and select the correct priority.
By default, the following priorities are available in the system:
Extreme;
Very important;
Important;
Usual;
Unspecified.
When assigning priority, it is advisable to take into account: The
nature of the threat or the category of violation.
The size of the threat, damage or other negative consequences.
Probability of negative consequences.
The rate of risk or threat.
Desired response speed.